Last updated: July, 2026. Please read these terms carefully before using our services. By booking a shipment or using this website, you agree to be bound by the terms below.
By accessing this website, requesting a quote, or booking a shipment with Parcel Keepers ("we," "us," "our"), you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
We provide freight forwarding and logistics services including but not limited to air freight, ocean freight, road freight, train freight, customs clearance coordination, and shipment tracking. Service availability may vary by origin and destination.
You are responsible for providing accurate, complete, and truthful information regarding your shipment, including but not limited to sender and receiver details, package contents, weight, and declared value. We are not liable for delays, customs issues, or losses arising from inaccurate or incomplete information provided by the customer.
Certain goods may not be shipped through our network, including hazardous materials, illegal substances, weapons, counterfeit goods, and items restricted by the origin or destination country's laws. We reserve the right to refuse, hold, or return any shipment found to contain prohibited or restricted items, at the customer's expense.
International shipments may be subject to customs duties, taxes, and inspections imposed by the destination country. These charges are the responsibility of the sender or receiver, as applicable, and are not included in our shipping fees unless explicitly stated otherwise.
Estimated delivery timeframes are provided in good faith based on typical transit times but are not guaranteed. Delays may occur due to customs processing, weather, carrier disruptions, or other circumstances beyond our reasonable control. We are not liable for indirect or consequential losses resulting from delivery delays.
Our liability for lost or damaged shipments is limited according to the declared value provided at booking and any applicable insurance purchased. Claims for lost or damaged shipments must be submitted in writing within two (2) days of the expected delivery date, accompanied by the shipment's AWB tracking number and supporting documentation.
All shipping fees, duties, and applicable charges must be paid according to the payment terms agreed upon at booking. Shipments may be held or delayed if payment is not received or confirmed.
If you are provided access to a customer account or tracking dashboard, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use of your account.
To the maximum extent permitted by law, Parcel Keepers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to loss of profits, business interruption, or loss of data.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
If you have any questions about these Terms & Conditions, please contact us at Support@parcelkeeperslogix.com.